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Terms and conditions

ARTICLES

All our items are 100% authentic and provided with all accessories supplied by the factory (box, case, cleaning cloth, Certificate of Guarantee, or serial number- when provided). Each item is posted with safety and quality certificates required by D.L. n ° 46 of 24/02/1997-D.M. n ° 180 of 04/05/1998 and the certificate of authenticity, where provided.

WARRANTY

Each item has a guarantee of 24 months after purchase.

Excluded from warranty: damage caused by improper or incorrect use of the article.

 

PRICES, TAXES AND CUSTOM CHARGES

The price must be added the cost of shipping, which varies according to the destination country.

Shipping costs for CANADA  is 21 CAD.

 

 

METHODS OF PAYMENT

Credit Card (VISA, MASTERCARD, AMERICAN EXPRESS, ETC).

Online payments on www.framescenter.com by credit card are managed through STRIPE platform. The credit card details entered at the checkout are sent and processed by STRIPE only. Optariston Web does not have any access to credit card information. We only handle customers’ personal data (i.e. name, address, contact details, etc.) which are necessary to process and ship orders.

 

RETURN POLICY

All information relating to the return of the item are contained in the following link :

http://ca.framescenter.com/en/return-policy

 

SHIPMENTS

The goods shipped are carefully packed, taking care to protect the item. In case of breakage or tampering of the package, we invite you to not accept delivery. Immediately contact our customer service line, also available via email.

 

Shipments are arranged through DHL or BRT express service (Italy) and DHL  (abroad).

You will receive a tracking number of the shipment shortly after purchase, a link will be provided to check the delivery status of the package.

Please note, couriers are unable leave parcels unattended at your address as a signature may be required.

 

CONTACTS

For further information please contact us:

Phone: 0039 06 94500450

Email: info@framescenter.com

Our registered and operating office is located in:

OPTARISTON WEB SRL
Via Martiri di Belfiore, 78
00040 Santa Maria delle Mole
Marino Roma ITALY

 

CLAIM

 

For complaints related to products or services provided, email info@framescenter.com, we aim to reply within 48 hours.

You can also contact us by phone at 0039 06 94500450

 

PRIVACY POLICY

 

Based on Article 13 of Legislative Decree. N. 196 of 30.6.2003, personal information (including e-mail address) will be processed by Optariston Web srl within the law mentioned above.


The personal data will be processed:

  •          For the purpose of tax compliance, accounting and law; for the supply of products and accessories, replacement service, repair and communications necessary after sales.
  •          For purposes: marketing, advertising, promotions...


Other personal data may be communicated to third party companies:

  •          Management software, hardware, telecom and information systems.
  •          Processing tasks and data storage.
  •          Printing, transmission, packaging, transport and handling of customer assets.


For security and data protection, preventative measures to are in place to prevent alteration, deletion, destruction, unauthorized access or treatment not in accordance with the purposes of collection.


The customer, by sending electronic confirmation of your order or by sending requests for information via e-mail, please note the informative report and consent to the processing of personal data.